Shipping policy
Thank you for choosing Polar Caps! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store. Please take a moment to review this policy to ensure a smooth and satisfactory shopping experience.
- Order Processing:
- All orders will be processed within 3 business days (Monday to Friday, excluding holidays) after payment verification.
- Please double-check your shipping address before completing your purchase. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- Shipping Methods and Delivery Times:
- We offer various shipping methods for domestic and international orders, depending on the destination and package weight.
- Delivery times may be subject to delays due to unforeseen circumstances, such as weather conditions, customs processing, or carrier issues. In such cases, we will do our best to keep you informed and resolve any issues promptly.
- Shipping Costs:
- Shipping costs will be calculated and invoiced separately from your product purchase.
- Once calculated, we will send an invoice to the email you provided at checkout.
- After payment for shipping has been received, we will complete the processing of your order.
- Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
- You can use the provided tracking number to monitor the status of your package and estimated delivery date.
- For international orders, please note that tracking information may be limited once the package leaves the originating country.
- Customs and Duties:
- For international orders, please be aware that customs and import duties may apply in your country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
- Customs regulations and fees vary from country to country. Please contact your local customs office for more information on applicable charges.
- Lost or Damaged Packages:
- In the event that your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the carrier and work to resolve the issue promptly.
- If your package is confirmed as lost, we will offer you a replacement or a refund for the full purchase amount, including shipping costs.
- Address Changes and Re-Routing:
- We cannot change the shipping address or re-route a package once it has been shipped. Please make sure the shipping address is correct before finalizing your purchase.
- If you need to update the shipping address or make any changes, please contact our customer support team as soon as possible.
- Returns Due to Failed Delivery Attempts:
- If the carrier attempts delivery multiple times without success, and the package is returned to us, additional shipping charges may apply for re-shipping the item.
- Holidays and Peak Seasons:
- Please allow for additional processing and delivery time during peak seasons, such as holidays or promotional events.
- Contact Information:
- For any shipping-related inquiries or concerns, please reach out to our customer support team at admin@polar-caps.ca
Disclaimer:
- While we make every effort to adhere to the shipping policy, unforeseen circumstances and external factors may affect shipping times and delivery. We cannot guarantee delivery dates, and this policy may be subject to change without prior notice.
By completing your purchase and agreeing to our Shipping Policy, you acknowledge that you have read and understood the terms outlined above. If you do not agree with any part of this policy, we recommend refraining from making a purchase from our online store.
Last Updated: July 15 2023
Polar Caps Ltd.
polar-caps.ca